At Roots Plants, we’re passionate about helping your garden thrive with our premium selection of trees, shrubs, and flowering plants. Whether you’re planting delicate Dahlias, sturdy Apple Trees, or vibrant Blueberry Plants, we want your experience to be as rewarding as gardening itself.

Shipping Information

Order Processing

We carefully prepare each order at our Oklahoma nursery with the attention your plants deserve. All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

We offer two reliable shipping methods to suit your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Recommended for time-sensitive plantings
  • Free Shipping (orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Ideal for budget-conscious gardeners

Please note: We currently ship worldwide except to parts of Asia and certain remote regions. During extreme weather conditions, we may delay shipments to ensure plant health.

Our 15-Day Happiness Guarantee

We stand behind every plant that leaves our nursery. If you’re not completely satisfied with your purchase, you may return most items within 15 days of delivery for a refund or exchange.

Items That Cannot Be Returned

To protect plant health, we cannot accept returns for:

  • Any live plants that have been planted
  • Returns initiated after 15 days of delivery
  • Plants showing signs of disease
  • Perishable plants that may not survive return shipping (including Blackberry Plants and Currants)

Special Considerations

  • Bare-root plants (like our Apple Trees and Apricot Trees) must be returned within 7 days during dormancy season
  • Potted plants (such as Agapanthus or Ceanothus) should be returned with moist soil

Easy Returns Process

Step 1: Initiate Your Return

Email our customer care team at [email protected] within 15 days of receiving your order. Use our template below for faster processing:

Subject: Return Request for Order #[Your Order Number]

Dear Roots Plants Team,

I would like to request a return/exchange for my recent order (#[Order Number]).

Items to Return:

  • [Plant Name] (e.g., Delphinium ‘Pacific Giant’ Mix)
  • [Quantity]
  • [Reason for return]

Preferred Resolution: [Refund/Exchange for specific plant]

I understand that live plants may have special return requirements and will follow any instructions provided.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Shipping Address]

Step 2: Package Your Items

Carefully repackage the plants in their original container with adequate protection. We’ll provide specific packaging instructions based on your plant type when we approve your return.

Step 3: Ship Your Return

Send the package to our Oklahoma nursery at:

Roots Plants Returns
4023 Ruckman Road
Oklahoma City, OK 73084
USA

Step 4: Receive Your Refund/Exchange

Once we receive and inspect your return, we’ll process your refund or ship your replacement within 3-5 business days.

Refund Information

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error
  • Restocking Fee: No restocking fees for quality-related returns

Exchange Policy

Prefer a different plant? We’re happy to exchange your item for another variety (like swapping Escallonia for Echinacea). Simply note your preference in your return request. Price differences will be refunded or charged accordingly.

Damaged or Incorrect Items

If your Cherry Trees arrive damaged or you receive the wrong Anemone bulbs, contact us immediately at [email protected] with photos of the issue. We’ll arrange for replacement shipping at no cost to you.

Our team grows each plant with care, just as we handle each return with personalized attention. Happy gardening from all of us at Roots Plants!